
ADA Website Compliance: What to Know about Hotel/Motel Reservation System Requirements
By Liz Hartsel Many hotels and motels do not realize that the Americans with Disabilities Act (ADA) requires hotels to maintain a booking and reservations system that is accessible to people with disabilities. This requirement also extends to third-party booking companies the hotels may use, such as Expedia, Orbitz, and Hotels.com. Under the ADA, the hotels must: 1. Ensure that individuals with disabilities can reserve accessible guest rooms in the